Cancellation & Refund Policy

If you need to cancel an order, contact SweetSaab as soon as possible with the Order ID. Cancellation may not be possible after an order has been packed, handed to a courier or dispatched.

Damaged or incorrect products

If an item arrives damaged or an incorrect item is delivered, contact support promptly and keep the product, packaging and order details available. We may request clear photos or other reasonable evidence to review the issue.

Refunds

Where a refund is approved, it will be processed using an appropriate available method. Processing time can vary depending on the payment provider or bank.

Non-refundable situations

Refund or replacement eligibility may be affected where an item has been used, altered, damaged after delivery, or where the reported issue cannot reasonably be verified.